FAQS

See what answers we have for commonly asked question on the Grid.

8 Articles

  • Recorder not launching Recorder not launching How do I get the recorder to launch? Solution 1 Re-download VidGrid recorder: Try re-downloading the VidGrid...
  • Session has Expired Session has Expired What does it mean when my recorder says "session has expired"? Session has expired typically means you have been...
  • Download a Video from VidGrid Download a Video from VidGrid Can I save my video to my computer? You can download any video you own or that an owner has enabled the...
  • Supported File Upload Formats Supported File Upload Formats What file types does VidGrid support for uploading existing content? VidGrid currently supports the...
  • Recovering your Video if it Didn't Auto-Upload Recovering your Video if it Didn't Auto-Upload How do I find my video if it did not automatically upload to VidGrid? If you finish your...
  • Network Connectivity Issues and Custom Proxies Network Connectivity Issues and Custom Proxies When launching the VidGrid recorder, you may encounter an error such as the following:...
  • Webcam is not working Problem: My webcam is not displaying  Solution 1: Check the recorder control bar to make sure the webcam feature is turned on. Solution...
  • To see this video you need to log in... If you see this message when you are trying to watch a video in your class LMS and you still cannot log in, you need to make sure that...