Recorder not launching

Solution 1

Re-download VidGrid recorder: Try re-downloading the VidGrid recorder here:

Note: The latest version of the recorder is supported by Windows 7+ and Mac 10.10 +. It is not supported by iPhone, iPad, or Chromebook.

Solution 2

Re-authenticate user: Click the Record button in your browser to re-authenticate the current user.

Note: Be sure Remember Me check box is selected when you log in to your account; this will ensure the Recorder stays synced to your account.

Solution 3

Use a different browser: If the first two solutions fail, try using a different browser to launch the Recorder.

If you're still having trouble, feel free to give us a shout in Chat.

Solution 4

Submit a ticket to your organization's IT department as there may be a firewall or security preference that is blocking the VidGrid recorder from launching.

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