Recorder not launchingLast Updated: August 30, 2018
Re-download VidGrid recorder: Try re-downloading the VidGrid recorder here: https://app.vidgrid.com/installRecorder.
Note: The latest version of the recorder is supported by Windows 7+ and Mac 10.10 +. It is not supported by iPhone, iPad, or Chromebook.
Re-authenticate user: Click the Record button in your browser to re-authenticate the current user.
Note: Be sure Remember Me check box is selected when you log in to your account; this will ensure the Recorder stays synced to your account.
Use a different browser: If the first two solutions fail, try using a different browser to launch the Recorder.
If you're still having trouble, feel free to give us a shout in Chat.
Submit a ticket to your organization's IT department as there may be a firewall or security preference that is blocking the VidGrid recorder from launching.